A. We're sorry to hear that, our customer service support emails can sometimes fall into your spam/junk folder; be sure to add The Hen House 2 Vintage Chicks to your bookmarks and lists so you don't miss any of our emails. If you're still having trouble call us or send us a direct message on our Instagram or Facebook pages.

A. Yes! A. We do our very best to keep all our products in stock, but sometimes bestsellers are tough to keep on hand in the store - no worries though, just make sure you add your email to the “email me when back in stock” feature on any product page and we will notify you ASAP the minute those favorites are ready to purchase again. 

A. When you place an order from our shop, you can typically expect your items to ship within 2-4 business days. If you place multiple orders at the same time, our customer support staff will group them whenever possible.

We will provide tracking the moment your order has shipped from our The Hen House 2 Vintage Chicks store and you will receive an email notification with your tracking number.

A. All orders processed on our website will be processed within 48 hours whenever possible; our customer service support is closed on weekends and all recognized US holidays however, so if your order comes in at that time we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.

A. For details relating to our shipping rates and zones please check out the information found on our Customer Support page.

A. Any item received as a gift is eligible for a full online store credit for the full amount of your gifted item. Just submit your request in the form provided, follow all returning goods request instructions on our Customer Support page and we will review and get back to you via email or phone. Gift credit requests must have proof of purchase.

A. We do! The Hen House 2 Vintage Chicks is happy to offer e-cards for redemption on our website. Our digital gift cards have no additional processing fees and never expire. Any e-card purchased this website is not eligible for redemption at our Kingman, Arizona location, at any special event, fair or festival.

We offer Shop Pay, Apple Pay, Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment.